Refund policy

9skin Australia does not have a refundable policy Unless otherwise:

Products purchased directly from 9skin website were incorrectly sent or are defective.

Given such, customers are to notify 9Skin Australia within 14 days for incorrectly sent products, or 7 days for defective products, from the date of purchase. If an exchange is not feasible, 9skin Australia may issue (i) a credit for the amount of the exchanged products, which may be used to purchase other products.